We are seeking an analytical and business-minded Support Portfolio Manager to support monetization, pricing, and portfolio strategy for our Customer Succes and Support Services offerings.
This entry-level role is ideal for someone who is passionate about business strategy, technology, data analysis, and customer value. The Support Portfolio Manager will help develop pricing models, analyze service performance, evaluate market opportunities, and support initiatives that drive revenue growth and profitability across the services portfolio.
Working closely with Product Management, Finance, Sales, and Renewal teams, this individual will gain hands-on experience in how service businesses are designed, packaged, priced, and monetized.
Job Requirements
Pricing & Monetization Support
Assist in developing pricing strategies for support and customer success offerings.
Support pricing analysis, margin calculations, and financial modeling activities.
Maintain pricing documentation, discount guidelines, and service catalogs.
Help evaluate customer adoption and revenue performance of service offerings.
Conduct pricing comparisons against competitors and industry benchmarks.
Portfolio Management
Support the lifecycle management of service offerings from concept to launch.
Assist in defining service packages, support tiers, and customer success plans.
Help identify opportunities to increase attach rates, service adoption, and renewals.
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Participate in new service offering development and packaging initiatives.
Business Analytics
Service revenue
Attach rates
Renewal rates
Customer adoption
Utilization trends
Gross margins
Develop reports and dashboards to track portfolio performance.
Support forecasting and business planning activities.
Market Research
Research competitive pricing models and service offerings.
Analyze industry trends in SaaS, cloud, support, and customer success services.
Prepare market assessments and business cases for leadership review.
Identify emerging monetization opportunities.
Cross-Functional Collaboration
Work closely with Sales, Finance, Marketing, Customer Success, and Pricing teams.
Assist with pricing approvals and governance processes.
Support field enablement activities and pricing communications.
Help coordinate launches of new service offerings and programs.
Go-to-Market Support
Develop pricing calculators and value-based selling materials.
Create presentations and business reviews for stakeholders.
Assist with sales training and internal enablement content.
Support customer-facing pricing and packaging initiatives.
Education
Bachelor’s degree in Business, Finance, Economics, Engineering, Computer Science, Information Systems, or a related field.
4-8 years of experience in Product Management, Business Operations, Finance, Consulting, Customer Success, Professional Services, or related roles.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities.
Advanced proficiency with Microsoft Excel and PowerPoint.
Ability to work effectively across multiple teams and priorities.
Preferred
Project experience involving pricing, business analysis, strategy, consulting, or product management.
Familiarity with SaaS, cloud, subscription, or technology business models.
Experience with data visualization and analytics tools such as Tableau, Power BI, or Salesforce reporting.
Basic understanding of financial concepts such as revenue, margins, ROI, and profitability.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Why You'll Thrive at NetApp
At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.
NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.
Our culture
We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.
If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.
Submitting an Application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
AI Disclosure
For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.
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