We are looking for Support Engineer who will own deployments, automation, scaling, and solving operations with software services. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems while developing solutions for our customers and services. You’ll drive prioritization of operational issues, scaling requirements in support of the wider organization. You will get the opportunity to work closely with a great team of software developers who will help you grow (and also learn things from you). Successful candidates should: - Have the ability to learn technical concepts quickly with a strong sense of urgency - Have enthusiasm for working in a fast paced, rapidly changing environment - Be a creative problem solver, who is passionate about innovation and customer experience. - Have strong written and oral communication skills - Can deal with ambiguity; work with minimum supervision. Key job responsibilities * Resolve Availability, Shepherd, and SAS risks * Manage Peak readiness activities * Maintain infrastructure and pipelines * Execute ticket reduction plans * Troubleshoot straightforward issues * Create and streamline Standard Operating Procedures (SOPs) * Improve systems and make pre-approved configuration changes * Develop and contribute to automation efforts to enhance operational efficiency About the team AEE (Amazon Exports & Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering Best- At- Amazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to new international marketplaces and give an opportunity for consumers in new geographies to find, discover, and buy anything online and for local and international sellers to choose Amazon as an indispensable channel for their products. This would be a great opportunity to be part of this exciting journey! ### Basic qualifications - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems ### Preferred qualifications - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.