Support Delivery Lead, Government

OpenAI’s User Operations team helps customers adopt AI successfully and get exceptional value from our products. We resolve complex issues, provide technical guidance, and partner with Sales, Technical Success, Product, Engineering, Security, and other teams to deliver an excellent customer experience at scale.

The Government Support Delivery team serves public-sector customers, including U.S. Government agencies and organizations operating under FedRAMP requirements. We help customers deploy and use OpenAI products reliably while navigating complex technical, security, and compliance needs.

About the Role

We are looking for an experienced technical support leader to build and lead the team responsible for supporting OpenAI’s government customers. You will set the team’s technical and operational direction, develop talented support engineers, and ensure that complex customer issues are resolved with urgency, sound judgment, and care.

Your team will work directly with public-sector customers and partner closely with Product, Engineering, Security, Technical Success, and customer-facing teams. You will turn what the team learns from customer issues into lasting improvements across our products, documentation, tools, and support practices.

This is an opportunity to shape a critical support function from the ground up and define how OpenAI delivers trusted, technically excellent support to government customers.

This role is based in Washington, D.C. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees.

To comply with a U.S. government contract, applicants for this position must be U.S. citizens, U.S. nationals, or U.S. persons (i.e., U.S. lawful permanent residents, refugees, and asylees).

This role is based in Washington, DC. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Build and lead a team of highly skilled support engineers, setting clear expectations and creating an environment in which people can do their best work and grow.

• Set the technical and operational direction for Government Support Delivery, including service standards, success measures, team practices, and coverage planning.