Support Associate Analyst - ERP [T500-26703]
Internshala
About the job
About:Officeworks purpose is we bring big ideas to life at low prices. We are Australias leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create, and Geeks2U. We begin with customers our products and services provide solutions to our diverse range of customers across Australia from households, students, small to large sized businesses, governments and schools. About the Technology & Digital Function:By joining the Technology team in the GCC you will play a direct role in Officeworks global digital transformation, contributing to world-class SAP and Salesforce capabilities that sit at the heart of how the business operates and grows. The GCC will support Officeworks purpose of helping to bring big ideas to life at low prices, ensuring technology remains a true enabler of customer value and operational excellence.This opportunity to join as a founding member of the new global hub is a chance to be part of the original build-out of our GCC. Early joiners will influence how the hub operates and help shape the future state of some of Officeworks core technology ecosystem.These roles are best suited for people who enjoy:
- exposure to core business platformsSAP and Salesforcecovering operations, security, development, automation, and solution architecture
- supporting global initiatives and modernizing critical enterprise system
- being the forefront of global innovation and transformation
- joining a place where your skills matter, your growth is intentional, and your work has visible impact on business outcomes.
Why this role exists:The Support Associate Analyst provides application support to ensure service continuity, incident resolution, and continuous improvement of the ERP platform. This role solves the problem of platform downtime and user friction by managing the end-to-end incident lifecycle. This role troubleshoots a mix of repeatable and complex production issues to maintain operational reliability. Where you will make a difference:In this role you will:Service Operations & Incident Management:
- Manage incidents, service requests, and problems to ensure timely resolution and service continuity.
- Perform root cause analysis and implement preventive actions to reduce recurring issues.
- Handle day-to-day troubleshooting and post-deployment validation for platform releases.
- Achieve key performance indicators aligned to the overall strategy and strategic objectives.
Knowledge & Documentation:
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