Supply Chain Operations Associate

About the job

Selected Candidates Day-to-Day Responsibilities include:

1. Managing inbound and outbound communications with customers, clients, suppliers, and internal stakeholders across phone, chat, email, and case management channels.

1. Processing Return Merchandise Authorization (RMA) requests and asset recovery transactions in line with program requirements, warranty entitlements, and client procedures.

1. Coordinating with client-approved third-party logistics providers and cross-functional teams to deliver entitled services and support smooth case progression.

1. Onboarding suppliers, assisting with account configurations, and providing operational support for e-invoicing processes.

1. Monitoring service level commitments (SLAs) and applying escalation protocols when timelines, quality standards, or customer expectations are at risk.

1. Resolving customer issues, complaints, and first-level escalations with a high degree of professionalism and sound judgment.

1. Maintaining accurate records in applicable program databases, client tools, and internal systems while generating Tier I and Tier II client reports to support program visibility.

1. Protecting information security by strictly following data privacy and compliance guidelines.

Skill(s) required

Attention to Detail Conflict Management Effective Communication English Proficiency (Spoken) English Proficiency (Written) Problem Solving

Other requirements

Only those candidates can apply who

1. Possess an Undergraduate / Bachelor's degree (Any Graduation).

1. Have 0 to 2 years of experience (1 year of experience in Data Operations, Customer Service, or Supply Chain is preferred).