Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for supervising Ad operations department staff, including meeting department goals, crisis resolution, and efficient use of available tools. Ensures that advertising operations deadlines are met. Typically and on a regular basis, directs the work of at least ten or more other full-time employees or their equivalent, maximizing team efficiency and work quality. He or she will also be in charge of coaching, problem-solving, and acting as a liaison between subordinates and upper management. The ideal candidate will be knowledgeable and capable of guiding and training employees. He or she will be well-versed in the processes that fall under the purview of the role, as well as results-driven and focused.
Job Description
Core Responsibilities
Develops and assigns projects to staff. Assists direct reports in the resolution of complex or exception issues. Collaborates with managers to select, train, direct, evaluate, motivate and develop ad operations staff.
Communicates with sales staff to ensure that all Ad operations requirements are met. Assists Account Executives in problem solving and escalation within department guidelines.
Processes and distributes daily verification reports. Evaluates and researches lost/dropped revenue when required and provides feedback to business partners.
Ensures procedures and policies are maintained, completes all performance management responsibilities.
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Reviews and revises procedures as needed to improve overall operation.
Communicates regularly and effectively with other departments within the company to ensure the business is maximized and issues are resolved effectively.
Works with management on special projects as assigned to prepare the teams for rapid growth
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience 2-5 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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