Role: Success Coach 💪 About NIAT (NxtWave Innovation of Advanced Technologies) NIAT is NxtWave’s flagship 4 Years, on-campus program for Computer Science Education. It is designed to offer one of India’s most advanced industry-aligned curricula. Situated in the heart of Hyderabad's Tech landscape.NIAT’s new-age campus is surrounded by global giants like Google, Microsoft, Apple, Infosys, TCS and many more providing students with unparalleled exposure to the world of technology.At NIAT, world-class software engineers are the mentors who work hand-in-hand with students, ensuring they graduate as industry-ready professionals. With a curriculum that seamlessly integrates real-world tech requirements, NIAT prepares students to thrive in an ever-evolving tech world.NIAT’s 2024-2028 admissions cycle was a massive success, with all seats filling up rapidly with a long waitlist for admissions, further solidifying NIAT’s reputation as the premier destination for aspiring tech leaders.Know more about NxtWave: https://www.ccbp.inKnow more about NIAT: https://www.niatindia.com/Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle Why Join NIAT?Be a part of a revolutionary educational institution shaping India’s future tech leaders.Work in a dynamic environment surrounded by top-tier mentors and industry professionals.Opportunity for career growth and professional development in a fast-paced ecosystem.If you're passionate about mentoring and shaping student success,This is your opportunity to make an impact!Apply now and be a part of the NxtWave revolution!Key Responsibilities Student & Parent EngagementGuide and support students in their learning journey through regular interactions.Address student and parent queries, ensuring timely resolutions and follow-ups.Maintain accurate records of interactions and progress in CRM systems. Supporting Students & Daily OperationsFacilitate exams, campus activities, and admin tasks for smooth operations.Act as a bridge between students and internal teams for effective communication. Keeping Students Engaged & SupportedEncourage student participation in activities and celebrate achievements.Identify students needing extra support and escalate as needed. Ensuring Quality & Continuous ImprovementManage student support tickets and ensure timely query resolution.Track student engagement, collect feedback, and improve overall satisfaction. Cross-Functional CollaborationAssist in CRM management, data tracking, and process enhancements.Work closely with internal teams to implement and test new initiatives. Note:-This job description outlines the core responsibilities of the Success Coach (Full-Time) role at NxtWave. Additional duties may be assigned as required to meet the organization's evolving needs. Must-Have SkillsGood Communication Skills: Proficiency in English and at least one regional language (Telugu/ Tamil/ Kannada/Marathi/ Hindi).Public Speaking Skills: Ability to confidently address and engage a large audience.Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms.Additional Qualities:Experience: Prior experience in mentoring, coaching, or customer support roles is preferred / experience in the edtech industry.Interpersonal Excellence: Positive attitude, emotional intelligence, and strong problem-solving skills.Time Management & Adaptability: Ability to multitask, prioritize tasks, and handle dynamic learning environments. Location: Nxtwave office spaces in Hyderabad (Work from Office)Nxtwave office spaces PAN India for other languages.Working Days: 6 days a week ( Monday-Saturday)Work Timings: 8:00 AM - 5:00 PM (Differs as per college timings)