Study Abroad Operations Manager

About the job

Who We Are Nbyula is an AI-native brand supercharging global talent mobility. We're building the world's fastest-growing agentic platform, breaking down borders so students and professionals can study, train and work anywhere in the world. And we are moving at breakneck speed. Weve driven $14.6M+ in GMV (67X YoY growth).With 2.5M+ website visits, 700k+ total users, and our proprietary AI agents sending over 800k+ messages with a <3 Second response time, weve cracked the code. Our ecosystem operates at an incredible customer acquisition and tech ops cost per user. We handle the full journey, and we need elite operators who are ready to scale with us.

The OpportunityAt Nbyula, we operate like a pro sports team, not a family. We trade traditional corporate bureaucracy for extreme autonomybut we demand elite performance in return.Were looking for an Operations Associate who doesn't just push papers but ensures seamless, flawless execution. You will be the backbone of our end-to-end study abroad services, managing university applications, visa compliance, and crucial documentation. You aren't here to follow a micromanaged checklist; you are here to take absolute ownership of the student's final mile.This is a role for someone who thrives on responsibility. Not someone who wants a quiet, safe desk jobsomeone who wants to make a massive impact and own their results. What You'll Do

• Drive the Application Lifecycle: Oversee profile assessments, university shortlisting, online submissions, and tracking, ensuring every student is matched perfectly to their academic goals and budgets.
• Demand Document Excellence: Manage and finalise critical application documents, driving the execution of elite Statements of Purpose (SOPs) and Letters of Recommendation (LORs).
• Master Visa & Compliance: Provide expert, step-by-step guidance for visa applications (US, UK, Canada, Germany, etc.). Youll stay ahead of immigration rules and financial evidence requirements to ensure zero visa rejections.
• Own the Network: Act as the primary liaison between university partners, embassies, and external service providers (loans, accommodation, health insurance).
• Deliver Reassurance: Leverage your expertise to address student and parent apprehensions regarding finances, culture, and career prospects.
• Maintain Pristine Records: Keep accurate, up-to-date student records using our in-house CRM, ensuring no detail slips through the cracks.

What We're Looking For

• 13 years of operations experience in consulting, ed-tech, or services. (Freshers with an absolute hunger to prove themselves and excellent organisational skills are welcome).