Student Success & Community Manager

About the job

Job Title: Community Building ManagerLocation: Hyderabad, On-SiteWork Days: Tuesday to Sunday (Monday fixed weekly off)Timings: 10:00 AM to 7:00 PMType: 3 months probation + Full-timeExperience: 2 - 4 years

What this role isAt NxtWave, placements are our strongest proof point. This role exists to make sure every placement gets captured, documented, and distributed, consistently, on time, across every channel. You're not writing captions or designing posts. You're running the machine that turns a placement into visible proof: coordinating with alumni, teams, and vendors, tracking everything in sheets, and making sure nothing slips . What you'll ownMaking every placement visib

• leTrack daily placement data and make sure it's complete before anything else begi
• nsCall placed alumni, have real conversations, document their journey and collect consent and phot
• osGet a LinkedIn post live from the student's own profile within 3 to 4 days of the first ca
• llPlan testimonial video shoots, brief the video team, and make sure the final video goes live within 12 da
• ysRaise poster requests with the design team and hold them to a 2 to 3 day turnarou

nd Getting that content everywhere it needs to

• bePublish placement content across the website, LinkedIn, Instagram, YouTube, WhatsApp communities, and performance media on a fixed calen
• darShare high-impact content with the Performance Marketing team before they have to ask for

it Building the alumni commu

• nityOwn the alumni community from the ground up. This is the biggest, most active network of NxtWave placed students and you're the one buildin
• g itMatch placed alumni with prospective learners for trust-building calls, worked out with the Sales
• teamPlan alumni meetups every 2 to 3 months and co-own the experience end to
• endDrive 2 to 3 genuine learner reviews every day across platf
• ormsKeep an eye on reputation. Flag negative reviews fast and coordinate respo

nses Running the oper

• ationSubmit outcome reports every 15
• daysKeep process documentation updated so nothing lives only in your
• headManage and support two CDAs who report t
• o youStep in front of a camera when needed. You don't have to be a performer, just comfortable enough to represent the comm