Student Caseworker

About the job

Job Description Job title: Student CaseworkerDirectorate: Quality Assurance & Academic StandardsLocation: IndiaReports to: Head of Quality Overall purposeThe Student Caseworkers collaborate to ensure that all student casework is managed promptly and fairly, in accordance with the processes of Regent College London and its partners. This includes handling academic appeals, student complaints, disciplinary matters, and other related issues. General duties and responsibilities

• To have oversight of student casework, enhancing the student experience through rapid resolution.

• End-to-end management of a set portfolio of student cases, including, but not limited to, collecting evidence, preparing case files, completing relevant paperwork and coordinating communication between parties, ensuring that all necessary information is available to panels, committees or hearings as appropriate for the fair and efficient consideration of cases.

• Monitor progress of individual cases, ensuring that published institutional timescales are met and that students are kept up to date with progress with their cases.

• Provide authoritative regulatory advice on the operation of the Colleges student casework processes.

• Provide secretarial support as required, including organising, taking minutes and writing follow-up reports at student hearings and panel meetings, and issuing completion of procedures letters on case conclusion as required.

• Support with monitoring issues and trends for the purpose of updating and informing senior management and decision makers on casework within the Colleges regulations and procedures.

• Work with the Director of Quality and Governance and other team members on the production of institutional reports on student casework, identifying issues, trends and patterns to inform learning from cases and making recommendations for developments and improvement for follow-up action.

• Support the preparation of College representations to the Office of the Independent Adjudicator, meeting appropriate deadlines and undertaking follow-up action as required, including, but not limited to processing settlement agreement letters, validating financial information and following up any outstanding queries.