This role is for one of Zepcruit's clients. Role Summary The Store Manager will be responsible for the overall performance of the store, including sales growth, team management, customer experience, inventory control, and compliance with company SOPs. The role requires strong leadership, operational discipline, and a customer-first mindset. Key Responsibilities Manage day-to-day store operations and ensure smooth functioning of the outlet Drive store sales and achieve monthly, quarterly, and annual targets Ensure excellent customer service and handle customer escalations effectively Recruit, train, schedule, and supervise store staff Monitor staff performance and conduct regular reviews and follow-ups Maintain inventory levels, reduce wastage/shrinkage, and ensure stock accuracy Ensure adherence to company SOPs, hygiene, safety, and statutory compliance Handle cash management, billing accuracy, and daily sales reports Coordinate with HO teams for supply chain, marketing, and promotions Ensure visual merchandising standards are maintained as per brand guidelines Key Skills & Competencies Strong leadership and people management skills Sales-driven and target-oriented mindset Excellent communication and customer handling skills Good understanding of retail operations, inventory, and POS systems Ability to work in shifts, weekends, and peak business hours Qualification & Experience Graduate in any discipline (MBA preferred but not mandatory) 3–6 years of experience in retail store operations Prior experience as Store Manager / Assistant Store Manager preferred Experience in retail, FMCG, QSR, café, or lifestyle brands is an advantage What We Offer Competitive salary and performance-linked incentives Growth opportunities in a fast-growing retail brand Supportive and performance-driven work culture