Job Purpose Manages the Store P&L and driving sales through efficient store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities - Set store sales plans and quotas aligned with business objectives. - Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. - Implement production, productivity, quality, and customer service standards. - Recommend product lines and ensure appropriate merchandise mix. - Drive sales, margin, shrink control, inventory management and cost optimization. - Manage commercials and statutory compliance. - Manage performance and foster teamwork among store staff. - Identify and develop talent for critical positions. - Address customer feedback to improve service and processes. - Stay updated on competition and manage customer escalations. - Drive local events and promotions as per marketing calendar. - Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators - Business Management: Gross Margin, SOH Segment & Brand mix - Discount Management - Brand share - Finance - Paper/card VM Implementation. - Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL. - Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards. - People Management. - Business Acumen - profitability, Competition. - Jio Business - Activations, Recharges, CAF Rejections Job Requirements - Functional Competencies - Operational Effectiveness - Finance Management - Analysis and Problem Solving - Results Orientation - Behavioural Competencies - Self-Development - Emotional Intelligence - Customer Service Orientation - People Management - Communication - Teamwork and Collaboration