Staff SW Engineer, AI Solutions

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Visa will accept applications for this role until at least 07-31-2026

Job Description

We are seeking a highly skilled AI developer with deep expertise in Agentic and Generative AI to drive the next wave of intelligent automation and digital transformation. In this role, you will be at the forefront of designing, implementing, and optimizing AI-powered solutions integrated into the ServiceNow platform. Your primary focus will be on leveraging artificial intelligence, including custom MCP tooling, Agentic scoped applications, and third-party Large Language Models—to enhance workflows, automate complex processes, and deliver innovative business outcomes.

You will architect and build custom AI solutions and ensure seamless user experiences through intelligent automation. As a thought leader in AI, you will collaborate with stakeholders to identify opportunities for AI adoption, experiment with emerging technologies, and contribute to Visa’s enterprise AI strategy.

In addition to your AI responsibilities, you will develop and configure integrations between ServiceNow and other enterprise applications, manage the full lifecycle of these integrations (from API development and scripting to framework deployment), and ensure robust, secure, and scalable connections.

Roles and responsibilities:

• Designing, developing, and optimizing AI-powered solutions (built within the ServiceNow platform and/or integrated through external custom solutions), including the creation of custom MCP tooling and Agentic solutions.

• Leveraging AI solutions to integrate and orchestrate third-party Large Language Models (LLMs) such as OpenAI, Google Gemini, etc, driving intelligent automation and enhanced user experiences.