We are seeking a highly driven Customer Samples Program Manager to take full, end-to-end ownership of our customer samples program for power semiconductor products directed at the AI and infrastructure markets. This role is responsible for ensuring customer samples for products both in development and in producCon delivered on Cme. The ideal candidate combines strong program/project management skills with operational and planning acumen, and is capable of driving alignment across sales, manufacturing, planning, and warehouse/logistics teams in a fast-paced environment.
Key Responsibilities
Own the end-to-end customer samples program, from forecasting, engineering builds and delivery commits to inventory management and final delivery.
Manage the customer sample forecasting process, working with sales and account teams to capture accurate, timely demand signals
Maintain a rolling forecast of sample requests by customer, part number, and required ship date
Translate sample forecasts into build plans, working with manufacturing, operations and engineering teams to ensure samples are built to meet customer-committed dates.
Track build status from work order through completion, proactively flagging delays and driving resolution.
Prioritize and sequence sample builds when capacity is constrained, balancing customer urgency with manufacturing reality proactivity
Monitor sample inventory levels in the warehouse, ensuring visibility into what's on hand, allocated, and available
Own the customer commitment date for every sample request and report status proactivity to internal stakeholders
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Build and maintain metrics/dashboards to track on-time delivery performance, build cycle time, and inventory accuracy
Identify bottlenecks across forecasting, build, and fulfillment, and lead process improvements to increase speed and reliability
Escalate critical issues impacting on-time delivery or inventory accuracy
Document and continuiusly refine the end-to-end samples process as the business scales
Qualifications
Bachelor’s degree in Engineering, Operation, Supply Chain, Business, or related field
5+ years of experience in operations, supply chain, demand planning, or program management
Experience in semiconductors, electronics manufacturing, or related hardware industries preferred § Strong working knowledge of forecasting/demand planning, production scheduling, and inventory management concepts
Comfortable working directly with ERP/MRP systems and inventory management tools; advanced Excel skills required
Demonstrated track record of owning a cross-functional process end-to-end and delivering results without needing to be chased
Excellent cross-functional communications skills, with the ability to work effectively with sales, manufacturing, engineering, planning, and warehouse/logistics teams
Strong organizational skills and the ability to manage many concurrent sample requests with competing priorities and deadlines
A bias toward action: comfortable identifying problems and driving them to resolution rather than escalating and waiting
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ‘To Make Our Lives Easier.’ As the industry’s leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 22,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ‘To Make Our Lives Easier.’
At Renesas, you can:
Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
Make a real impact by developing innovative products and solutions to meet our global customers' evolving needs and help make people’s lives easier, safe and secure.
Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Shape Your Future with Us.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to celebrating diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by federal, state or local law. For more information, please read our Diversity & Inclusion Statement.
Renesas Electronics deals with dual-use technology that is subject to U.S. export controls regulations. Under these regulations it may be necessary for Renesas to obtain U.S. government export license prior to release of technology to certain persons. The decision whether or not to file or pursue an export license application is at the sole discretion of Renesas.
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