Company Description Chaayos, founded in November 2012, reimagines the traditional chai adda or "tea room," once a vibrant hub for social interactions in India. With a modern twist on this cultural institution, Chaayos offers freshly made chai customized to individual preferences through a variety of 12 distinct add-ons, enabling over 12,000 unique combinations. At Chaayos, we prioritize serving "Meri Wali Chai" tailored to our customers’ tastes, creating a warm, personalized tea experience. We remain dedicated to preserving and celebrating the rich heritage of chai while delivering exceptional quality in every cup. Role Description This is a full-time, on-site role located in Mumbai for a Staff role. The team member will be responsible for day-to-day operations, ensuring exceptional customer service, maintaining cleanliness and hygiene standards, preparing and serving a variety of chai and snacks, managing inventory, and ensuring smooth service at the outlet. The Staff will uphold the brand’s commitment to delivering a superior customer experience in accordance with Chaayos' standards. This position requires an ability to work in a fast-paced, team-oriented environment. Qualifications - Proficiency in communication and customer service to ensure a positive guest experience - Basic understanding or ability to quickly learn food preparation processes and hygiene standards - Efficient multitasking and time-management skills to ensure smooth daily operations - Familiarity with cash handling and basic inventory management is an advantage - Team coordination and collaboration skills to maintain a cohesive work environment - Flexibility to work in shifts, including weekends and holidays - High school diploma or equivalent; previous experience in the hospitality or food service industry is a plus