We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What you'll be doing
As part of the team supporting CIBC's Credit Card Products division, you'll play a key role in ensuring the smooth delivery of credit card products, statements, and letters for our clients. As a Senior Relationship Manager, you'll serve as the primary point of contact for key vendors and partners supporting card manufacturing, personalization, fulfillment, and related operational services. You'll lead the coordination of day-to-day credit card operations, oversee vendor performance, and help resolve production incidents and service issues with a focus on minimizing client impact. You'll also lead a team of direct reports, support business continuity planning, and strengthen operational resilience across a complex inventory and supplier environment. Through strong partnership and continuous improvement, you'll help enhance processes, governance, and service delivery across the function.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.
How you'll succeed
- Lead people and performance - Coach, develop, and support a high-performing team by setting clear expectations, fostering accountability, and creating an inclusive, performance-driven culture aligned with CIBC's mission, vision, and values.
- Manage vendor relationships - Act as the primary contact for key vendors and partners, monitor service level agreement performance, support contract governance, and identify opportunities to improve service and cost efficiency across the Credit Card Products division.
- Resolve production incidents - Oversee the end-to-end management of production incidents and service issues, including escalation, stakeholder communication, reporting, and vendor remediation planning to reduce disruption and support strong client outcomes.
- Strengthen business continuity - Manage inventory governance and recovery stock across a large portfolio of collateral and stock items, helping ensure operational readiness and supporting a zero-stock-out environment.
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
- Build strong partnerships - Collaborate closely with business partners, suppliers, internal risk teams, and cross-functional stakeholders to advance priorities, manage dependencies, and support successful delivery.
- Drive continuous improvement - Identify opportunities to improve and automate processes, strengthen supplier governance, and evolve operational capabilities to support a more effective and resilient function.
Who you are
- You're an experienced operations and vendor management leader. You bring demonstrated experience in credit card operations, vendor management, and/or operational support functions, with the ability to manage complex processes and partner effectively across teams.
- You're a people leader. You have proven leadership skills and can inspire, coach, and motivate a team to achieve strong results while building an engaged and inclusive team environment.
- You're analytical and detail-oriented. You use sound judgment to assess issues, provide recommendations, and support decision-making in a fast-paced environment with multiple priorities and tight deadlines.
- You have the right business foundation. You have a degree or diploma in Business, Information Systems, or a related field.
- You're a strong communicator and relationship builder. You have exceptional interpersonal, presentation, verbal, and written communication skills, and you can convey complex information clearly to stakeholders at all levels, including senior leadership. You also have strong influencing skills to build alignment and move ideas forward.
- Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-81 Bay, 25th Floor
Employment Type Regular
Weekly Hours 37.5
Skills
Analytical Thinking, Business Continuity, Creativity, Data Analysis, Group Problem Solving, Leadership, Operational Reporting, Problem Resolution, Process Reviews, Results-Oriented, Service Level Agreement (SLA), Service Levels, Stakeholder Communications, Vendor Relationships
Similar roles you might like
More openings like this one — take a look before you go.
