Sr. Technical Program Manager, Ship With Amazon

It’s no secret that Amazon relies on its technology to deliver millions of packages every day to its customers – on time, with low cost. We build the complex software solutions that work across our vendors, warehouses and carriers to optimize both the time and cost of getting packages delivered. Our products and services already handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve the ordering and delivery experience for millions of online shoppers.

We are looking for a Sr. Technical Program Manager (TPM) to join our growing team! This position requires influencing across multiple teams, businesses, and senior leaders. The role requires a deep understanding of customer needs and thinking big about how we can make the purchase experience across online retail seamless and delightful. The ideal candidate is excited by technology, passionate about learning and should view every customer interaction as an opportunity to create an exceptional experience. You will need to be entrepreneurial, and work in a highly collaborative environment. You have a track record of exceptional performance and love working in a dynamic, ambiguous, fast-paced environment in which managing multiple projects and priorities is the norm. You dive deep and like the complexity of systems but drive simple, innovative solutions for customer-facing experiences. You have excellent judgment and high standards. You are an articulate, persuasive communicator and a good writer. People trust and respect you and they like to work with you. You are eager to pioneer new experiences, putting the customer first and challenging conventional wisdom.

Key job responsibilities

1. Drive the SDLC process end-to-end through structured mechanisms from ideation to launch of product features and post launch tracking of adoption and business metrics improvements
2. Collaborate with wider stakeholders to identify customer pain points and influence the product and delivery roadmap to address the same.
3. Inspect & adapt the delivery processes to bring continuous improvements in quality and speed.
4. Share knowledge and best practices within and across SWA teams
5. Driving technical programs related to invoicing/billing customers for the logistics services that Amazon Shipping provides to them, and the subsequent process around the collection management of the payments received from our customers will be one of the key area of responsibility

### Basic qualifications