Sr Staff Inbound Product Manager — Supply Chain Operations

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

The Team:

At ServiceNow, we're transforming how organizations manage and optimize supply chain operations through intelligent workflows, automation, and AI. The Supply Chain Operations team is building innovative solutions that help customers gain visibility across complex supply networks, proactively identify disruptions, and rapidly resolve exceptions that impact business performance. Our products enable supply chain, procurement, logistics, and operations teams to detect issues earlier, prioritize actions intelligently, collaborate across stakeholders, and automate remediation at scale.

As part of this fast-growing business, you'll help define the future of Supply Chain Exception Management, partnering closely with engineering, data science, customers, and ecosystem partners to build enterprise-grade solutions that improve resilience, reduce operational risk, and keep global supply chains running smoothly. From integrating with leading ERP, transportation, and warehouse management systems to leveraging AI for predictive insights and automated decision-making, our team is reimagining how modern supply chains operate in an increasingly dynamic world.

What you get to do in this role:

• Partner with Engineering to Build: Work hand-in-hand with engineering and data science teams to design, build, and ship supply chain exception management capabilities. Be a true technical partner — diving deep into architecture decisions, system design, and implementation tradeoffs to deliver scalable, performant solutions.

• Contribute to Product Strategy: Design and deliver product features for a fast-growing supply chain operations business unit, with initial focus on supply chain exception management. Collaborate closely with engineering to execute on strategies that deliver value to our supply chain and procurement customers.