As a Senior Risk Preparedness Manager within WWOS Global Risk & Resilience (R&R), you will drive the strategic improvement of preparedness outcomes by designing lessons-learned frameworks, conducting cross-regional analysis, and translating post-exercise and post-event findings into methodology improvements. Reporting directly to the Risk Preparedness Lead, you will operate at the intersection of all R&R pillars — connecting Threat Evaluation and Risk Assessment (TERA), Risk Management, and Resilience findings to preparedness methodology. You will partner with the Strategic/Framework team and the Project Management Office (PMO) to ensure preparedness goals are reflected in OP1/OP2 planning and that all workstreams are coordinated across the pillar. This role is the strategic feedback engine that ensures preparedness improves continuously and remains connected to the broader R&R ecosystem.
Key job responsibilities
Lesson-Learned Framework and Post-Event Analysis :
Design and maintain the preparedness lessons-learned framework — defining how findings are captured, categorised, prioritised, and fed into the methodology improvement cycle Lead post-event and post-exercise structured debriefs, facilitating root cause analysis and documenting corrective actions with clear ownership and timelines Conduct cross-regional analysis of post-exercise findings to identify systemic gaps, recurring failure patterns, and improvement opportunities Integrate findings from Resilience post-incident reviews, TERA intelligence assessments and Risk Management into the lessons-learned pipeline, ensuring cross-pillar coherence
Cross-Pillar Integration & Strategic Coordination
Ensure preparedness methodology integrates coherently with adjacent pillars: TERA (threat assessments feeding training scenarios), Risk Management (risk outputs triggering preparedness activities), and Resilience (incident findings feeding corrective actions) Partner with the Governance & Frameworks pillar to ensure preparedness standards align with enterprise-wide policy architecture and audit requirements Facilitate alignment sessions between pillar leads to calibrate how risk assessment outputs, threat intelligence, and incident findings flow into preparedness activities Represent the preparedness pillar in cross-pillar forums, post-event review sessions, and enterprise governance cycles
PMO Coordination & Goal Management
Partner with the PMO to ensure preparedness goals are accurately reflected in OP1/OP2 planning, with clear milestones, deliverables, and success metrics Produce goal-tracking narratives for senior leadership reporting cycles, connecting preparedness outputs to broader R&R and WWOS objectives
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Synthesize readiness data, exercise outcomes, and training effectiveness metrics across all regions to produce strategic insights on preparedness program maturity Design improvement initiatives that address systemic preparedness gaps, defining scope, success criteria, and measurable outcomes Author whitepapers and senior leadership briefings on preparedness trends, maturity progression, and program performance against enterprise targets Influence senior leadership decision-making by presenting data-driven narratives on preparedness gaps, improvement trends, and program effectiveness
A day in the life You start your morning conducting a cross-regional analysis of post-exercise findings, identifying a recurring escalation gap that links back to a TERA intelligence assessment from six weeks ago — you draft a joint recommendation with the TERA team for methodology update. You then lead a lessons-learned review session following a significant incident, facilitating a structured debrief and documenting corrective actions. Mid-morning, you join a PMO coordination call to review pillar-level goal progress against OP2 targets, flagging a readiness metric that's tracking below plan and proposing a recovery action. After lunch, you author a whitepaper synthesising readiness data, exercise outcomes, and training effectiveness for the Risk Preparedness Lead, integrating a Resilience team post-incident finding that revealed a documentation gap. You close the day facilitating an alignment session between preparedness and Risk Management leads to calibrate how risk assessment outputs trigger preparedness activities — ensuring the end-to-end chain is coherent and measurable.
About the team
Team Mission
Working in partnership with stakeholders across the end-to-end supply chain, the WWOS Global Risk & Resilience function ensures Amazon's people, operations, assets, and brand are equipped to absorb or adapt to risk events before they manifest as incidents. The Risk Preparedness pillar translates risk assessment outputs into operational readiness — ensuring that trained personnel, validated response plans, and tested escalation pathways are in place across every geography.
Team Structure & Function
This role sits within the Regional Risk Preparedness team, the execution arm of the Risk Preparedness pillar. Regional teams deliver training, facilitate exercises, maintain Emergency Response Plans (ERPs) and Standard Operating Procedures (SOPs), and report readiness scores back to the central methodology team. The central team designs what training looks like, how exercises are structured, and what constitutes an acceptable readiness baseline. The Regional team applies those standards consistently across assigned geographies.
Operating Model
This role leads the Regional Risk Preparedness team for a defined geographic area — the execution arm of the Risk Preparedness pillar. The team delivers WWOS-sponsored training, facilitates exercises (tabletop through full-scale), maintains Emergency Response Plans (ERPs) and Standard Operating Procedures (SOPs), and reports readiness scores back to the central methodology team. The Senior Manager shapes how the team operates, sets delivery priorities, and ensures execution quality meets enterprise standards.
Basic qualifications
6+ years of compliance, audit or risk management experience
Knowledge of Microsoft Office products and applications at an advanced level
Bachelor's degree or equivalent
Experience conducting post-event reviews, root cause analysis, and lessons-learned processes
Preferred qualifications
Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Master's degree or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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