Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Senior Reconciliation Administrator, Global Benefits Service Excellence to join our team. This candidate will be responsible for smooth delivery of global Benefits Administration Operations, with specific focus on our equity-stock compensation/health/retirement programs, and ensure Benefits operations objectives are met. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you’re looking for! Position Responsibilities Project Management and Communications: · Review and Audit reports related to Employee Stock Plan/Health/Pension benefits and ensure there are no discrepancies. · Manage program stakeholders to ensure administration of the benefit program is operationalized · Vendor Management – Work closely with the vendors and stakeholders to ensure updated data/reports is provided. · Making sure all assigned processes are completed in time as per SLA. · Participates in cross-functional process improvement initiatives. Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction. Creates standard operating procedures (SOPs), process maps, SIPOC Investigates discrepancies, finds and implements solutions. Successful candidates will demonstrate: · Strong attention to detail and a high level of processing with utmost accuracy. · Support team in various program management including transitions/s (including associated vendors) for the employee services; · Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company. · Make sure SOPs and all other documents are updated regularly as needed. Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings. Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams – and external vendors - to ensure programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities. ### Basic qualifications - Bachelor's degree - 4+ years of human resources experience - Experience with HR processes and systems - Experience working with KPIs and SLAs - Experience with analytical tools and ability to dive deep into metrics and reporting - 4+ years of experience with benefits program development, equity compensation, administration and service delivery in a global organization. - Deep knowledge of employee benefit plans including the associated complexities of plan administration, associated payroll processes including but not limited to general audit/reconciliation practices and principles regulatory requirements and program taxability. ### Preferred qualifications - Experience with process improvement and stakeholder management - Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards - Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience handling administrative details independently, while exercising good judgment in keeping team members adequately informed Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.