Amazon's Retail Business Services (RBS) team is looking for a Senior Program Manager to help expand its Inventory Optimization Program (IOP) . Objective of the Program is to eliminate defects leading to inventory available in our FCs but not available for the customer to buy. We understand root cause for these defects and fix/eliminate the defects , thereby increase their availability and sales by enhancing customer experience. Our end customers are the Buying customer and Selling partner. We work hard to reduce the buying customer’s product non-availability and to improve the profitability of our selling partners. As the Senior Program Manager, you will own the expansion of IOP program to all defect reasons across WW and driving Defect elimination. The job involves end to end business planning including but not limited to creating annual plans and strategy for execution, ensuring operational rigor, designing high business impact processes and identifying automation possibilities that drives process efficiency. As a large-program owner, He/she will be the strategic point of contact to business, operations and tech teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote global teams in business and technology at senior leadership levels. He/She will manage business impact via functional activities and will be accountable for designing and delivering on all KPIs of the same. He/she should define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation. He/She will solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks). He/She will be data-driven and demonstrate good judgment in how and when to escalate (without damaging relationships). A successful candidate will be an exceptional strategic thinker and will have exposure to supply chain improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the tech product. Key job responsibilities ·Responsibility for defining and driving business goals. . Forming and managing cross-functional project teams to drive key programs for our customers. · Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals. . Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination. · Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc. · Takes up a business problems which are not well defined. Delivers independently with limited leadership direction. · Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others. · Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. Makes trade-offs on short-term vs. long-term needs. Able to resolve difficult situations · Drives detailed discussions and high-level alignment. Is clear and concise in verbal and written communication. Trusted to present decisions to leaders up to 3 tiers above level. Able to communicate across an increasing diversity of areas A day in the life You will own few defects that lead to process-gaps in Inventory Management, understand the systems and processes leading to those defects. You will interact with various Tech and program owners whose processes either lead to those defects or will help solve those defects. Each day, you will dive deep into Data to analyze opportunities, identify patterns and implement upstream solutions. You will use your expertise of undertaking process improvements using 'Lean Six Sigma' techniques to identify and implement process improvements. You will present data driven insights to leadership for decision making. About the team Our program identifies, categorizes, reports and resolves inventory availability process defects in Amazon fulfillment network. We resolve key bottlenecks to make sure inventory is available for our customers. We think tech first to provide scalable solutions. ### Basic qualifications - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements ### Preferred qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. 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