Join us at the forefront of Amazon Community Impact (ACI) initiatives to address societal problems. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people who are passionate about making meaningful impact on communities while helping shape the future of community service. Through innovative programs and strategic partnerships, we create lasting positive change in the communities where we operate and advance Amazon's commitment to global stewardship and social responsibility. The ACI organization capitalizes on Amazon's scale and speed to build a more resilient and connected company. With over 1.5 million Amazonians across 60+ countries, we connect our people to community initiatives through volunteering to scale collective impact. Volunteering amplifies our Global Community Impact Giving priorities in disaster relief, food security, and education. Amazon's Disaster Relief team applies the same logistics expertise that delivers packages daily to get critical aid where it's needed within hours. We operate 15 disaster relief hubs globally, stocked with emergency supplies like blankets, medical devices, and tarps. Working alongside local organizations and first responders, we leverage Amazon's core capabilities in logistics, technology, and innovation to support communities in crisis. Since 2017, we've donated and delivered more than 26 million relief items across 200+ disasters worldwide. The Disaster Relief team is looking for a passionate and innovative Sr. Program Manager to support Amazon's Disaster Relief Program. The ideal candidate will understand the complexities of global disaster response and how Amazon's unique capabilities ( product selection, logistics, warehousing, and technology) can be leveraged to support affected communities. To be successful in this role, you will need to monitor natural disasters year-round and respond quickly when they occur, launching activations that include corporate product donations, disaster response technology services, and logistics support. You will operate and maintain a network of globally pre-positioned relief supply hubs to enable faster response times, and create and scale playbooks that address the steps to support basic needs during disasters. The ideal candidate will also be comfortable building channels for customers and employees to participate in relief efforts, and will thrive in an environment that requires constant adaptation as situations evolve on the ground. The position can be based in Bangalore, IN. Key job responsibilities - Lead disaster relief operations and incident command for activations across the Asia Pacific (APAC) region - Manage pre-positioning hubs in the region, including inventory systems, vendor coordination, and logistics partnerships - Define and iterate on regional in-kind product donation strategy and delivery mechanisms - Influence global hub strategy using regional data and operational experience - Coordinate across procurement, transportation, and logistics partners to drive operational efficiencies - Enhance playbooks and operational excellence standards across all regional offerings - Manage stakeholder relationships across internal teams and external partners during activations About the team Diverse Experiences: ACI values diverse experiences. We encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture: It’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (inclusive diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. ### Basic qualifications - 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements ### Preferred qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Experience in a high-volume environment, such as a security operations center, event security, call center, or crisis management/emergency response center - Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization - - Experience in retail, operations, supply chain, transportation, or warehousing/inventory management - - Experience developing and implementing operational excellence programs and training initiatives - - Experience writing playbooks, creating mechanisms, and delivering measurable results in ambiguous, agile environments - - Passion for disaster relief; direct disaster relief experience preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.