Sr. Product Manager, Operations Evaluation, Worldwide Returns and Recommerce

In the Worldwide Returns & ReCommerce (WW R&R) group at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Evaluation Automation charter is dedicated to grading every returned item with machine-learned precision instead of static rules, by building the science based scalable solutions that replace heuristic rules for sellability and recovery disposition thereby maximizing sellable yield, reducing associate subjectivity, and protecting the customer experience across Amazon's reverse logistics network.

We're looking for someone who has a passion for working in cross functional environment, strong communication skills (verbal & written) in addition to proven product management experience. Join us if you want the opportunity to make a big impact in a quickly growing team that can make a big difference in the customers' journey with Amazon.

Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce.

Key job responsibilities

In this role, you will:

Create vision, product strategy, roadmap, and execution across a suite of return products to improve customer trust Develop worldwide features with huge customer-facing and financial impact Work with technology, customer service, returns operations, retail etc. to develop a comprehensive solution to fulfil the returns CX.

Basic qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent