Sr Product Manager - AI Innovations | India

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

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Position Overview

We are seeking a highly entrepreneurial, driven Senior Product Manager to lead the charge on our next-generation AI Insights solutions. In this 0-to-1 role, you will operate with scrappy, startup-minded velocity within the stability and scale of a mid-sized enterprise environment.

You will not just be managing a roadmap; you will be building a product from the ground up that leverages machine learning and AI to deliver actionable, transformative insights to contact center operations. You are comfortable navigating the messiness of real-world data and the limitations of ML models in production, making tough tradeoff calls with incomplete information, and pivoting quickly when things aren't working.

Strategic Vision & Execution

• Define and execute the 0-to-1 product strategy for Five9's AI-powered insights and analytics offerings.

Navigate Ambiguity

• Handle real-world data complexities, manage ML model limitations in production environments, and make critical product decisions even when data is incomplete.

Cross-Functional Leadership

• Partner deeply with Engineering, Applied Science/ML, Design, and GTM functions to deliver superior products for our customers.