Sr Operational Ex Specialist

Role Summary

The CI Specialist supports execution of improvement programs within GBS Finance by applying structured problem-solving and Lean/Six Sigma tools. The role focuses on delivering measurable improvements at process level and supporting transformation initiatives along with CI Lead.

Role-Level Expectations

• Deliver assigned improvement initiatives within defined scope and timelines

• Apply standard CI tools and methodologies effectively in project execution

• Analyze data and generate insights to support decision-making

• Collaborate with finance operations teams to implement improvements

• Continuously build functional and CI capability

Key Responsibilities

• Perform detailed process mapping and data analysis to understand current-state performance

• Support identify root causes of inefficiencies using structured problem-solving tools such as 5 Whys and Fishbone analysis

• Support execution of Lean/Six Sigma projects, including DMAIC phases under supervision

• Identify and quantify improvement opportunities related to productivity, quality, and cycle time

• Support implementation of standardized processes and documentation of best practices

• Track and report project performance metrics and benefits realization