TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business:
Technology Solutions
Job Description:
The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on optimal technology solutions/services to meet business needs. The position generally manages a varied team of IT professionals and bridges the gap between the business and technology, and leverages resources across functional or specialized technology areas to ensure end to end delivery of agreed upon solutions or services within planned forecasts / cost estimates. Role generally supports a significant Business area, Product Group, Enterprise Platform, Service or Capability within a Segment CIO or Functional area.
Depth & Scope:
- Role generally supports a significant business area, product group, Enterprise Platform, Service or Capability under a Segment CIO or technology functional area
- Sets work direction at an operational level, works autonomously in the management of the unit and collaborates with other business or technology leaders to establish and execute on common goals with a medium to longer term business perspective
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
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- Facilitate collaboration across engineering, QA, data, infrastructure, and DevOps teams.
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
- Integrator role that oversees various technology functions / resources to deliver business technical solutions or shared service
- Oversees a sizeable and varied team of technology professionals (e.g., up to 50+ consisting of Application Developers, Solutions Designers, Business Systems Analysts, Specialists, and/or Project Managers) in the end to end delivery of complex projects, system enhancements / applications and/or application or service management
- Directs/manages large-scale applications/ projects across multiple product lines/ businesses, involving significant scope and complexity
- Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department
- Advocates for operational improvements to enhance the divisions value to the organization
Education & Experience:
- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 10+ years related experience
- Expert knowledge of the business and bank technology standards (e.g., infrastructure, architecture, processes, applications) from a strategic perspective and managing/ directing teams and projects
- Sound knowledge of external competition, emerging, industry and/or market trends in relation to own business
- Understands strategic direction (including financials) and champions alliances to benefit the Bank and/or department; advocates for operational improvements to enhance the divisions value to the organization
Preferred Qualifications:
- Experience implementing CTR modules using Actimize ECM or ActOne (RCM).
- Background in AML transaction monitoring and case management platforms.
- Knowledge of Oracle, Azure, cloud environments, or containerized deployments.
Must sit onsite #Hybrid Only : Charlotte, NC; Mount Laurel, NJ; Fort Lauderdale, FL
Customer Accountabilities:
- Understands and supports the Banks Customer Service Strategy
- Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
- Leads, coaches and models quality service delivery at every interaction
- Supports the ongoing improvement of the partner/Customer experience
Employee/Team Accountabilities:
- Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
- Supports the creation of goals and objectives for the business unit/function as well as communicate those goals and objectives to the team
- Builds capability support / executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
- Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
- Creates an extraordinary place to work advance and sustain a unique, inclusive culture that reflects TD's diversity agenda, and creates an extraordinary employee experience
- Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management
- Operating standard office equipment - Continuous
- Responding quickly to sounds – Occasional
- Sitting – Continuous
- Standing – Occasional
- Walking – Occasional
- Moving safely in confined spaces – Occasional
- Lifting/Carrying (under 25 lbs.) – Occasional
- Lifting/Carrying (over 25 lbs.) – Never
- Squatting – Occasional
- Bending – Occasional
- Kneeling – Never
- Crawling – Never
- Climbing – Never
- Reaching overhead – Never
- Reaching forward – Occasional
- Pushing – Never
- Pulling – Never
- Twisting – Never
- Concentrating for long periods of time – Continuous
- Applying common sense to deal with problems involving standardized situations – Continuous
- Reading, writing and comprehending instructions – Continuous
- Adding, subtracting, multiplying and dividing – Continuous
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA
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