Sr. Lead - MTR Audio visual

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Sr. Lead - MTR Audio visual

Pune

Role Overview

The AV Operations Lead will be responsible for managing end-to-end Audio-Visual (AV) operations for India region and support global counter partners in deployment, operation, and support of Microsoft Teams Rooms (MTR), Audio-Visual systems, meeting spaces, digital workplace technologies, and IT site operations. Ensure seamless collaboration experiences, high system availability, and delivery of AV/IT projects while managing vendors, stakeholders, and support teams. This requires strong technical expertise in Microsoft Teams Rooms (MTR), AV systems, and AV/MTRs operational leadership.

Key Responsibilities

• Lead daily AV operations, ensuring smooth functioning of meeting rooms, boardrooms, training rooms, cafés, and collaboration spaces.

• Act as the primary escalation point for critical AV incidents and drive resolution by coordinating with internal vendors and stakeholders.

• Monitor room health, utilization, and performance. Drive automation in reporting and self-healing capabilities.

• Manage and guide onsite AV technicians and vendor teams to deliver high-quality operational support and service delivery