Finance Operation Services (FinOps) seeking an experienced Financial Operations Analyst to join our Digital Accounts Payable team. This role serves as a Subject Matter Expert (SME) responsible for resolving complex invoice payment issues, managing business stakeholder relationships, and driving data-driven process improvements across Amazon's accounts payable operations. The ideal candidate will combine advanced technical skills in data analysis with deep accounts payable expertise to ensure seamless payment processing and exceptional vendor experience. Key job responsibilities - Investigate and resolve open balances and invoice pipeline exceptions across Amazon's internal financial systems, including Oracle Financial Application (OFA) and associated Accounts Payable platforms, ensuring timely and accurate payment processing - Identify root causes of payment-blocking issues, develop scalable solutions to reduce exception rates, and implement preventive controls to minimize recurrence - Proactively monitor ageing reports to identify at-risk invoices, prioritize resolution actions, and ensure adherence to payment SLAs - Document standardized resolution procedures and build knowledge base articles for recurring invoice discrepancies, enabling team-wide consistency and faster onboarding - Serve as the primary point of contact for cross-functional business teams to resolve unpaid balances - building trusted partnerships, de-escalating conflicts, and minimizing business disruptions - Communicate findings, recommend process improvements to stakeholders, and drive alignment on corrective action plans through structured follow-ups - Analyze large-scale datasets (millions of invoice records) to uncover trends, detect anomalies, and identify opportunities for end-to-end process optimization - Write and optimize advanced SQL queries to extract, transform, and analyze data from enterprise databases and data warehouses - Consolidate data from multiple AP systems using extraction tools and translate findings into actionable insights and executive-ready reporting for leadership - Partner with global stakeholders to identify, prioritize, and implement process improvement initiatives, championing a culture of continuous improvement through Lean and Six Sigma methodologies A day in the life Your day starts with mining invoice aging data through SQL queries — identifying unpaid balances impacting Digital Content Providers and prioritizing cases by risk and dollar value. From there, you dive into Oracle Financial Application and Teller to investigate root causes, working with internal teams to untangle discrepancies and clear payment blockers. By mid-day, you're on calls with business stakeholders — fielding payment inquiries, providing resolution timelines, and strengthening relationships that keep operations running smoothly. Between calls, you build and maintain partner health scorecards in Excel, spotting trends early and flagging accounts that need intervention before they escalate. later part of the day shift to rapid response — resolving urgent escalations from business teams and unblocking time-sensitive payments for high-priority vendors. You also carve out time to collaborate on Lean process improvements, turning recurring pain points into scalable solutions. By end of day, your data-driven insights and deep subject matter expertise have helped ensure thousands of digital vendors are paid accurately and on time — every single day. About the team You'll be joining a high-performing team of Financial Operations Analysts and Specialists who are passionate about getting partners payments right — every amount, every deadline, every time. We don't just process payments; we own the end-to-end accuracy of the digital AP pipeline and take pride in delivering a seamless experience for both internal business partners and external vendors. Our team operates with a builder's mindset — constantly challenging the status quo, streamlining workflows, and raising the bar on vendor experience. Whether it's automating a manual process or redesigning how we handle escalations, we believe every improvement compounds into measurable impact. As the digital AP business scales, we're looking for team members who thrive on solving complex problems, obsess over accuracy, and bring a genuine desire to serve stakeholders with speed and empathy. You'll find a collaborative environment here — one where ideas are welcomed, knowledge flows freely, and your growth is as important to us as the work itself. ### Basic qualifications - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience ### Preferred qualifications - Bachelor's degree in business economics, engineering, analytics, mathematics, statistics, information technology or equivalent, or a MBA and experience in creating process improvements with automation and analysis Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.