Sr. Executive / Executive - Reservations & Ticketing (Customer Experience)

### Company Description

Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit http://www.ixigo.com

### Job Description

The Senior Executive – GDS role is critical for maintaining business-as-usual (BAU) operations and ensuring the timely, accurate, and compliant execution of GDS-related activities. The role involves handling BAU cases using Amadeus and Galileo, managing complex ticketing scenarios, and supporting seamless travel operations with a strong focus on accuracy, compliance and zero escalations.

Roles & Responsibilities -:

Manage end-to-end GDS operations using Amadeus and Galileo.

Perform flight bookings, modifications, cancellations, and schedule change handling

Handle ticket issuance, reissuance, and refunds accurately as per airline fare rules

Manage ancillary services (EMD issuance, reissuance, and refunds)

Handle complex fare calculations, penalties and proration logic

Ensure compliance with airline policies, GDS rules, and audit requirements.

Coordinate with airlines, partners, and internal stakeholders for case resolution

Handle customer escalations and provide timely resolutions

Support reporting, documentation, and SOP adherence

Handle customer interactions via calls and emails as applicable, in line with defined SOPs

### Qualifications

Skills & Qualifications -:

Strong hands-on experience with Amadeus & Galileo GDS