We are seeking an experienced and highly skilled Backoffice RAN Engineer with deep expertise in Ericsson 2G/LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to all technology 2G/4G/5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture, call flows, end to end troubleshooting, handling VIP complaints, stakeholder management and the ability to drive and support technology tasks and deliveries effectively.
What you will do:
Manage operational issues from a process and tools perspective for 2G/4G/5G and new technologies.
Provide technical troubleshooting and resolution of daily operational issues within the RAN network including KPI degradations.
Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations.
Support the development of automation initiatives for operations.
Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues.
Participate in knowledge transfer, documentation, and information-sharing processes.
Coordinate with the Support team to resolve cases and perform root cause analysis (RCA).
Flexibility to work in 24/7 planned shifts, including night shifts.
Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures.
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Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities.
The skills you bring:
Education: Engineering Degree (preferred)
Experience: 9 to 17 years in RAN Engineering with a focus on LTE and 5G technologies.
· Core Competencies:
o Strong understanding of LTE, NSA, and SA architectures in RAN services.
o Hands-on experience with Ericsson RAN equipment for operations, troubleshooting, fault rectification, and solution support for 2G, LTE,5G SA/NSA networks.
o Expertise in 2G/4G/5G KPIs and performance monitoring metrics (Accessibility, Mobility, Throughput, latency, call drop rates etc).
o Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis.
o Proficient in using trace analysis tools like LogTool, Wireshark, etc.
o Strong understanding of the end-to-end connectivity of telecom nodes.
o Proven experience in RCA analysis and issue resolution with effective final solutions.
o Knowledge and experience with 3GPP, IETF, and other related specifications/standards.
o Familiarity with Cloud RAN fundamentals and understanding 5G use cases.
o Ability to troubleshoot customer complaints and network-related issues.
o Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems.
o Understanding of trouble ticket and change request (CR) processes.
o Excellent communication and collaboration skills.
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