Sr Associate Software Engineer CRM
Amgen
Career Category
Information Systems
Job Description
Senior Associate Software Engineer
At Amgen, Technology isn’t just a support function—it’s a catalyst for discovery, transformation, and real-world impact. Here, your ideas fuel innovation that improves and saves lives of patients in dire need of our medicines. Are you ready to do meaningful work that matters?
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Role Description:
The Senior Associate Software Engineer Operations is responsible for maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, developers, and other engineers to create and maintain high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime.
You will be part of a team specifically focusing on Global CRM and Marketing capabilities. Amgen is using fully integrated and best in class technologies, having Salesforce.com as core architecture & relying on business capabilities enablers such as Veeva CRM, Veeva Vault, Salesforce Marketing Cloud.
Roles & Responsibilities:
- Own operational support, maintenance, and enhancement for Veeva CRM/Salesforce applications and modules
- Lead troubleshooting, configuration, and development activities related to incidents, service requests, and user stories
- Drive rapid resolution of production issues through effective investigation, root cause analysis, and implementation of corrective actions.
- Investigate software defects and implement practical solutions to meet evolving business needs
- Support integrations with other enterprise systems to ensure seamless data flow and reliable functionality
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