Sr. Associate, Business Performance & Operations Transformation(Scrum master)

Career Category

Information Systems

Job Summary

Amgen is committed to driving operational excellence and continuous transformation to better serve patients worldwide. The Sr. Associate, Business Performance & Operations Transformation will support this mission by executing transformation initiatives, enabling change management activities, and continuous improvement efforts across Operations.

This role will work closely with Operations Transformation leaders and business stakeholders to support execution of strategic initiatives, develop performance insights, coordinate change activities, and identify opportunities to improve operational effectiveness through data, process improvement, and AI-enabled solutions.

Key Responsibilities

Transformation Program Support

- Support planning and execution of transformation and continuous improvement/ operational excellence initiatives across Operations.

- Track project milestones, risks, dependencies, and action items to help ensure successful delivery.

- Assist with preparation of project updates, presentations, and status reports.

Business Performance & Analytics

- Develop and maintain dashboards, reports, and performance metrics.

- Analyze operational data and identify trends, risks, and improvement opportunities.

- Support business performance reviews through data collection, analysis, and reporting.

Change Management Support

- Assist with stakeholder communications, training coordination, and adoption activities.

- Support development of communication materials and change management plans.

- Gather feedback and monitor adoption metrics to support successful implementation of initiatives.

Continuous Improvement & Process Optimization

- Identify opportunities to improve processes, eliminate inefficiencies, and enhance business performance.