Alexa Excellence’s Application Support Team (AXES) is Alexa’s central defense against large-scale incidents as well as driving operational excellence across all of Alexa organization. Our key offering to Alexa is best in class Incident Management. Our engineers are front-and-center in driving down event duration through experience in operational excellence, best current practices and incident management tools. We are looking for engineers who have owned or participated in operational and incident management for at least one large-scale enterprise. You should have a passion for working with new technologies and are not afraid to exercise your creativity in pushing the boundaries of existing technologies. Running incident management for Alexa Excellence is unique; a central team within Alexa that supports the rest of the org, and our ability to identify and mitigate issues is the most important aspect of every Amazon employee. Because of our unique role, you will have limitless exposure to all things Alexa and Amazon. AXES engineers are encouraged to build solutions to problems while sharing the benefit of those solutions with other Alexa service teams. Key job responsibilities Manage and mitigate large-scale incidents across the Alexa ecosystem Develop and implement innovative operational excellence strategies Collaborate with cross-functional teams to identify and resolve complex technical challenges Create and share solution frameworks that benefit multiple Alexa service teams Contribute to a culture of continuous improvement and technical innovation A day in the life As an Alexa Excellence Application Support Engineer, you'll dive into a dynamic environment where no two days are the same. You'll collaborate with world-class engineers, tackle large-scale technical challenges, and develop innovative solutions that directly impact Alexa's performance and reliability. About the team We are the central defense and operational excellence team for Alexa, dedicated to maintaining the highest standards of incident management. Our team plays a critical role in supporting the entire Alexa organization, providing unique insights and solutions that drive technological innovation. ### Basic qualifications - 4+ years of software development, or 4+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow - Experience troubleshooting and documenting findings ### Preferred qualifications - Knowledge of distributed applications/enterprise applications - Knowledge of UNIX/Linux operating system - Experience analyzing and troubleshooting RESTful web API calls Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.