Sr Analyst - Vendor Management

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United Digital Technology’s Vendor Management Office (VMO) serves as a centralized function responsible for proactively governing strategic supplier relationships and managing associated risks across key dimensions, including contractual compliance, service delivery performance, financial health, operational stability, and cybersecurity. To support the growth and resilience of the application and infrastructure landscape, the VMO drives structured supplier governance through defined forums (MBR, QBR, EBR), along with robust performance management and commercial oversight practices. This ensures vendors consistently deliver measurable business value, meet contractual and operational commitments, and align with Digital Technology’s strategic objectives. Through a data-driven and standardized governance framework, the VMO enhances accountability, strengthens supplier performance, and mitigates risks—ultimately enabling scalable, efficient, and resilient digital technology operations.

Job overview and responsibilities

An effective Senior Analyst – Vendor Management (Digital Technology) requires a strong blend of technical acumen, vendor governance expertise, and strategic stakeholder management. The role demands a solid understanding of Digital Technology services, including hardware, software, cloud, networks, telecom, and professional services, along with knowledge of outsourcing models and contract management practices. The Senior Analyst is responsible for analyzing and interpreting vendor performance data, stakeholder feedback, and risk indicators to provide actionable insights. This includes owning structured reporting, enabling executive-level visibility, and supporting data-driven decision-making across vendor performance, relationships, and operational risk. The role ensures vendors consistently meet defined service levels, contractual obligations, and operational expectations by leveraging performance metrics, governance frameworks, and standardized reporting. It also drives comprehensive supplier evaluation by consolidating cross-functional inputs, maintaining alignment with organizational priorities, and ensuring adherence to budget and performance targets. Success in this role requires strong attention to detail, the ability to manage multiple priorities, and a proactive, solution-oriented mindset. The ideal candidate demonstrates advanced analytical and problem-solving skills, effective executive-level communication, and the confidence to influence stakeholders. Strength in stakeholder management, data interpretation, and decision-making is critical to driving vendor performance and achieving business outcomes.