Sr. Administrator, BXT, Benefit experience & Technology, Service Excellence

AMAZON Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Amazon's Benefit Experience and Technology (BXT) organization supports the global workforce through benefits administration, vendor management, and operational reconciliation — ensuring employees across all regions receive accurate, timely benefits services.

Key job responsibilities

• Perform monthly reconciliation of benefits vendor invoices against employee enrollment data, contract terms, and payment records across global geographies
• Validate invoice amounts, service periods, GL strings, and vendor details to ensure completeness and accuracy of vendor payments
• Investigate and resolve variances, document root causes, and escalate to Benefit Managers and Finance for resolution
• Support ad-hoc reconciliation requests from Benefits Managers and Payroll teams across multiple regions
• Identify and flag system/reporting issues (e.g., data quality errors, incorrect report generation) and coordinate with upstream teams for resolution
• Maintain reconciliation trackers, audit trails, and variance logs to support compliance and GRC controls
• Collaborate with cross-functional teams including Finance, Accounts Payable, Benefits Managers, and Specialty Services
• Support process standardization initiatives to improve operational efficiency and enable automation readiness
• Communicate with vendors as needed for invoice clarifications and payment follow-ups

A day in the life

• Extracting invoice and payment data from internal systems (Creature, Gas Tank, Oracle) and reconciling against expected amounts
• Investigating discrepancies between vendor invoices and employee enrollment records
• Coordinating with Benefits Managers on ad-hoc reconciliation requests for specific countries
• Documenting variances and preparing escalation summaries for unresolved items
• Supporting the team in identifying process improvement opportunities and standardizing reconciliation workflows
• Communicating with vendors for missing invoices, rejected invoice follow-ups, and payment confirmations