The HR Senior Administrator is responsible for accurately processing bonuses, allowances, and generating compensation-related letters in a timely manner. This role requires attention to detail, excellent communication skills, and the ability to collaborate with various stakeholders, including HR, business units, Payroll, Finance, and employees. The ideal candidate should be a quick learner, team player, and drive for process automation to effectively support the work. The successful candidate will be responsible for keying and processing compensation transactions, generating compensation change letters, and bonus award letters, while ensuring compliance with company policies and regulations. They will engage with HR stakeholders, business units, and support functions to resolve compensation-related inquiries and issues, fostering strong relationships and trust. They will review processes and document business requirement supporting automation initiatives Additionally, the HR Senior Administrator will play a crucial role in continuously improving processes, identifying areas for optimization, and driving innovative solutions to enhance efficiency and accuracy. Maintaining accurate records, adhering to data privacy and security standards, and staying informed about relevant laws and regulations related to compensation and benefits are essential aspects of this role. Embodying Amazon's Leadership Principles of Customer Obsession, Invent and Simplify, Deliver Results, and Earn Trust, the HR Senior Administrator will contribute to the team's vision of building optimizable compensation service delivery teams, creating synergies and efficiencies, and striving for zero-defects within our processes. Key job responsibilities Input, update and maintain employee related data in a timely manner with a strong eye-for-detail while making data entries and while preparing documents Maintain, manage and regularly audit the work Partner with diverse HR teams, provide support and process transactions to deliver a top-notch day one experience to Employees. Carry out audits and checks on data changes to ensure accuracy and adhere to strict confidentiality standards. Identify bottlenecks and trouble shoot issues. Ensure service level commitments and quality standards are met. Drive changes to improve efficiency and effectiveness of the processes. Lead projects as subject matter expert and work towards the goals of the project. Lead process automation initiatives collaborating with tech team to improve customer experience ### Basic qualifications - Experience with HR processes and systems - Experience with Microsoft Office products and applications - 4+ years of customer service experience, or experience handling customers and conflict resolution with a focus on quality for customer experience - Bachelor's degree in business, HR, or a related field ### Preferred qualifications - Bachelor's degree, or experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates - Experience using PeopleSoft, Oracle, SAP, ADP or other HR management and Payroll systems as well as call center applications - Bachelor's degree in business economics, engineering, analytics, mathematics, statistics, information technology or equivalent, or CPA and 5+ years of creating process improvements with automation and analysis experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.