This role is part of Cognizant's engagement with one of our most strategic global technology clients — a world leader in enterprise networking, cybersecurity, and observability platforms. You will be part of a team responsible for ensuring seamless incident management operations at enterprise scale.About the RoleWe are seeking a Splunk On-Call Engineer to provide responsive, high-quality incident management and technical support using Splunk On-Call (VictorOps). This is a customer-facing role that requires strong communication skills, solid technical fundamentals, and a proactive, improvement-driven mindset.What You Will Do • Act as primary point of contact for assigned cases from the queue • Analyse and diagnose issues to determine root cause and potential solutions • Replicate and reproduce issues in test environments for validation • Support integration with monitoring and alerting tools • Collaborate with internal teams for technical assistance and escalation • Create and update knowledge base articles for new scenarios identified during troubleshooting • Participate in technical training sessions to stay current with product and process updatesWhat You Bring • Hands-on experience with Splunk On-Call (VictorOps) or similar incident management tools • Experience with incident management and on-call support models • Knowledge of Linux, SQL, and networking fundamentals • Basic understanding of monitoring tools, log analysis, and cloud platforms (AWS/Azure/GCP) • Familiarity with ITSM tools such as ServiceNow or JIRA • Strong written and verbal communication skills • Customer-handling experience in a support environmentTechnical Skills Splunk On-Call (VictorOps) · Splunk Platform · Prometheus · Grafana · Linux · AWS/AzurePreferred Skills SPL · Python/Shell Scripting · SSO/SAML/OAuth/SCIM · PingFederate · Incident Workflow Automation About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.