Are you passionate about building organizational resilience and protecting business operations from disruption? The Verification Risk Management Ops (VRMO) team is looking for a Program Manager II to support continuity planning, incident response and risk-driven decision making. You will work with cross-functional teams including Operations, Tech, Compliance and Leadership to deliver strategies that ensure business resilience, optimize recovery capabilities, and drive operational preparedness. This role is strategic and focused on implementing continuity frameworks, conducting risk assessments, and building continuity solutions to solve critical business protection challenges. Key job responsibilities • Spearhead, Design and execute Business Continuity strategy, that set new standards for operational resilience focusing on effective response and recovery capabilities aligned with key metrics (RTO, RPO) • Support Compliance efforts for regulatory requirements and industry standards (DORA, MASTRMG, JP, ACCU) • Transform our global operational framework by eliminating single points of failure through strategic planning and creative solution design • Lead cross-functional initiatives with Workforce Management, Global Process Strategy, Operations, and Leadership to build future-proof business models • Orchestrate regular tabletop training and exercises to prepare R&C for disruptions of varying severity • Leverage insights from drills, exercises, and real events to continuously improve our continuity programs • Conduct thorough Business Impact Analyses (BIAs) and formulate exit strategies • Manage and update all VRMO business continuity documentation, ensuring stakeholder alignment • Maintain clear communication on plan changes and dependencies with partners • Build and evolve our continuity programs using real-world insights and emerging best practices • Develop dynamic documentation systems that enable rapid response and adaptation to changing conditions • Foster a culture of preparedness and innovation across global teams About the team The BCM team acts as a bridge between Compliance and Operations where we drive VRMO requirements to cover Risk Assessment, Incident Response, and business continuity for all of VRMO ops and Vendors across the verification ecosystem. The team manages processes across four core pillars: Risk Identification & Assessment, Business Continuity Planning, Incident Response & Recovery, and Vendor Resilience Management. The Program Manager II role sits at the intersection of strategy and execution, serving as the bridge between business stakeholders, technical teams, and executive leadership owning continuity frameworks, risk reporting, compliance tracking, and strategic initiatives that ensure operational resilience. ### Basic qualifications - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements - 5+ years of program requirements definition and data and metrics leveraging to drive improvements experience - Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams - Experience creating and improving processes - Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines - Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint) ### Preferred qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - 3+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience - 3+ years of operational experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.