Specialist IS Business Systems Analyst

Career Category

Corporate Services

What You Will Do

Let’s do this. Let’s change the world. In this vital role you will serve as a Business Systems Analyst managing various HR applications in the ServiceNow configuration management database. You will partner with application leads and business owners from the Hire-to-Retire product teams responsible for end-to-end lifecycle, health, and operational accuracy of their assigned software.

Key Responsibilities:

- Collaborate with HR, Legal, Compliance, and IT teams for implementing new applications and decommissioning outgoing applications following Amgen’s CMDB protocols

- Act as an IT App Ownership Delegate, fulfilling operational governance and platform stewardship responsibilities.

- Serve as a ServiceNow Administrator, handling change requests (CRs), CAB participation, approvals, and closures.

- Maintain accuracy of Configuration Items (CIs) and manage Knowledge Base (KB) documentation and SOPs.

- Create and maintain documentation for configurations, standard operating procedures (SOPs), and change management activities.

- Oversee system patching, minor upgrades, and application decommissioning to maintain compliance and operational performance.

- Execute regular IS SOX activities, coordinating evidence gathering with Business Owners, IT Application Owners, and Platform Owners.

- Support compliance validation through audit readiness activities and adherence to corporate controls.

- Manage admin account provisioning and privileged access governance to maintain oversight of system-level permissions.

- Conduct annual service account password rotations and confirm ownership validation.

- Perform access provisioning and de-provisioning, along with privileged access reviews to uphold security compliance.

- Maintain usage metrics and license management processes for cost efficiency and compliance tracking.

- Coordinate system downtime notifications, ensuring effective communication with business stakeholders.