Specialist, FAO

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Oversee daily F&A operations (AP, AR, GL, Reconciliation, Month-end close)

• 5–8+ years of F&A experience with 1–3 years in team handling

• Ensure SLA/KPI adherence (TAT, accuracy, productivity)

• Review transactions, reconciliations, and financial reports for accuracy & compliance

• Drive timely month-end, quarter-end, and year-end closures

• Lead, coach, and manage a team of analysts/executives

• Conduct performance reviews, training, and skill development

• Manage workload allocation and resource planning

• Act as primary point of contact for clients/business stakeholders

• Handle escalations and ensure client satisfaction

• Conduct regular governance calls and present performance metrics

• Identify automation/efficiency opportunities (RPA, Lean, Six Sigma)

• Strengthen internal controls and ensure compliance (SOX, audit readiness)