Majesco is seeking a Technical Instructional Designer with deep expertise in end-to-end instructional design from intake and needs analysis through design, development, implementation, and evaluation. This role serves as a strategic learning partner to our global business, consulting with stakeholders, translating performance gaps into impactful learning solutions, and delivering engaging, modern experiences across eLearning, video, and virtual modalities. This role is ideal for a learning professional who is highly skilled in digital content creation, fluent in AI-powered workflows, and passionate about building learning that drives measurable outcomes. Critically, we're looking for someone who doesn't just use AI tools - they build with them, automating and accelerating instructional design processes through agents and workflows of their own creation.
This is a remote, work-from-home position based in India. Availability for periodic overlap with US business hours is required for cross-functional collaboration with our global team.
Instructional Design & Strategy
Own the full instructional design lifecycle, including intake, needs analysis, solution design, development, implementation, and evaluation
Lead comprehensive needs analysis efforts - stakeholder interviews, task analysis, audience profiling, and gap assessments to define learning objectives and recommended approaches
Partner consultatively with SMEs, Product Owners, and technical teams across time zones to identify learning needs and validate content accuracy
Design learning journeys aligned to business goals, performance outcomes, and adult learning principles
Apply data, feedback, and evaluation results to continuously improve learning effectiveness and ROI
Digital & Learning Experience Design
Design and develop self-paced eLearning using Articulate 360 (Rise and Storyline), applying sound instructional design principles tailored to technical audiences
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Produce video-based learning content, software demonstrations, tutorials, and animated explainers, using tools such as Camtasia, Guidde, and/or Vyond
Translate complex technical concepts and software workflows into clear, engaging, learner-centered experiences
Ensure learning assets are accessible, scalable, and consistent with Majesco brand and experience standards
Partner with the LMS team to ensure courses are properly packaged, published (SCORM/xAPI), and integrated into Majesco's learning platforms
AI & Innovation
Leverage AI tools throughout the instructional design workflow: content generation, needs analysis support, assessment design, and learning evaluation (e.g., Glean, Claude, Guidde AI, Vyond AI, or similar)
Build and deploy AI agents or automated workflows to streamline learning design and content development (e.g., automating storyboard generation, SME interview synthesis, course QA, etc.)
Experiment with emerging learning technologies and AI-enabled workflows to improve speed, quality, and personalization of learning
Stay current on L&D trends, AI use cases, and best practices, and apply them pragmatically to the organization
Virtual Lab & Technical Training Support
Support development of virtual lab instruction sets and learner-facing documentation for technical training environments
Collaborate with lab developers on hands-on learning experiences in cloud-based and virtualized environments
Maintain and update existing training content to reflect product updates, workflow changes, or learner feedback
Measurement & Continuous Improvement
Build and implement evaluation strategies to measure learning effectiveness and business impact
Analyze learner feedback, performance data, and outcomes to inform improvements and future learning strategies
Contribute to continuous improvement of Enterprise Education processes, standards, and design practices
What You’ll Bring
Required
Bachelor's degree in Instructional Design, Education Technology, Computer Science, or a related field; equivalent professional experience accepted
4+ years of instructional design experience with a strong emphasis on needs analysis, learning strategy, and self-paced eLearning development
Demonstrated proficiency with Articulate 360 (both Rise and Storyline) for building interactive eLearning
Hands-on experience producing video-based learning content using Camtasia, Guidde, Vyond, or similar tools
Proven ability to conduct thorough needs analysis and translate findings into effective, measurable learning solutions
Demonstrated proficiency leveraging AI tools throughout the instructional design workflow including content generation, needs analysis, assessment design, and learning evaluation
Proven experience building or deploying AI agents or automated workflows to streamline learning design or content development processes
Strong written and verbal English communication skills, with the ability to write clear instructional content and engage effectively with global stakeholders
Experience managing multiple projects simultaneously in a remote, deadline-driven environment
Preferred
Familiarity with virtual lab platforms such as Skillable, CloudShare, or Pluralsight (Skillable experience a plus)
Experience authoring instruction sets or learner guides for virtual lab or hands-on technical training environments
Background working at a software or SaaS company, particularly in customer education or enterprise training
Insurance industry knowledge (P&C, L&A, or group products)
Familiarity with LMS administration and eLearning standards (SCORM, xAPI)
Basic knowledge of HTML/CSS for minor eLearning customization
What Matters to Us
At Majesco, we connect people and business to Insurance in ways that are innovative, hyper-relevant, compelling, and personal. We bring together the brightest minds to build the future of Insurance and that starts with how we build our own teams.
The ideal candidate for this role is a natural consultant who asks the right questions before jumping to solutions, brings equal rigor to analysis and development, and genuinely believes AI is a creative and strategic tool, not just a shortcut. You take ownership, stay curious, and raise the bar on everything you touch.
A portfolio demonstrating the range and quality of your instructional design work, including any AI-assisted or AI-automated processes you have built or contributed to, is required for consideration.
About Majesco
Majesco is a leading insurance technology solutions and services provider. Our software spans core insurance functions including Policy Administration, Underwriting, Billing, Claims, Product Modeling, and more. We specialize in connecting people and business to insurance in ways that are innovative, hyper-relevant, compelling, and personal.
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