SOP Writer / Process Documentation Specialist

About the internship

Selected intern's day-to-day responsibilities include

1. Develop detailed SOPs, process manuals and operational guidelines

1. Conduct process walkthroughs and stakeholder discussions to understand current operations

1. Create process maps, flowcharts, SIPOC, RACI matrices and workflow documentation

1. Standardize documentation formats and ensure alignment with operational best practices

1. Document exceptions, escalation matrices, controls and compliance requirements

1. Review existing SOPs and update them based on process changes or audit findings

1. Support creation of templates, checklists, trackers and operational forms

1. Ensure all documentation is clear, structured and audit-ready

1. Coordinate with operations, quality, compliance and project teams for validations and approvals

1. Maintain version control and document repository management

Required skills & experience:

1. Proven experience in SOP writing, process documentation or business process management

1. Strong understanding of operational processes and quality frameworks

1. Excellent written and verbal communication skills

1. Experience in creating process maps and workflow diagrams using Visio, PowerPoint or similar tools

1. Good understanding of RACI, SIPOC, KPI/KRA documentation and governance frameworks