Solution Architect

About this opportunity:

We are seeking a highly skilled, hands-on BMC Helix ITSM Architect to lead the strategic management, support, and continuous optimization of our enterprise BMC Remedy/Helix ITSM platform. In this role, you will own core ITSM modules, architect advanced workflow customizations, and design E2E integrations.As a subject matter expert, you will drive platform performance, manage complex upgrades, and ensure strict compliance with ITIL best practices and regulatory frameworks. You will collaborate closely with cross-functional teams to align the platform with evolving business processes, scalability needs, and reliability goals.

What you will do:

Provide end-to-end oversight and optimization of core Helix ITSM modules. Lead the architectural design, roadmap, and governance of the BMC Remedy/Helix ITSM suite in a complex enterprise environment. Design, develop, and deploy custom workflows, API integrations, and web services connecting BMC Helix with third-party enterprise tools. with stakeholders, infrastructure teams, and business units to translate complex business requirements into scalable technical solutions. Drive platform reliability, performance tuning, and lead seamless system upgrades.

The skills you bring:

Strong stakeholder management and communication skills. End-to-end architecture visibility with the ability to understand application, integration, and infrastructure dependencies. Demonstrated ownership and accountability in delivering solutions and resolving issues. Must have experience with SQL & PLSQL. Experience supporting all stages of the Software Development Lifecycle (SDLC). Certifications if any: ITIL, V4, II, DOD, IAT, BMC, CE, CMDB, ITSM, SRM. Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications.

“All academic credentials must be from recognized and accredited institutions and are further subject to verification.”

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.