Software Maintenance Engineer

The Red Hat Sustaining Engineering team under Experience Engineering (XE) organization is looking for a Software Maintenance Engineer to help a new team aimed at improving the long-term product experience of our Red Hat OpenShift AI(RHOAI) customers. In this role, you will work closely with Product Engineering to deliver extended product maintenance work, including handling bugs and CVEs in extended life streams of Red Hat OpenShift AI. You'll be actively driving all aspects of Red Hat OpenShift maintenance for a subset of product components focused on software development that goes beyond the normal maintenance phase of Red Hat OpenShift AI minor releases. You will contribute to the patch review process, the development and execution of backports, test automation and test plans, and the creation of automation tools to improve the efficiency, flexibility, and quality of Red Hat’s patch delivery to customers.

What you will do

- Backport CVE and bug fixes to stable release streams

- Develop, maintain, monitor execute tests and onboard automated tests into a continuous integration workflow

- Become responsible for our product quality, continuous integration and delivery, respond to security threats

- Work within the Red Hat OpenShift portfolio and assist the delivery of maintenance streams

- Collaborate with developer and QE counterparts and DevOps team across the globe to ensure the development and delivery of fixes meet the schedule requirements and high quality standards expected and required by Red Hat customers

- Diagnose the root cause of failures

What will you bring

- 2+ year of Hands on experience with at least one programming language between Python or Go

- Understanding of CI/CD practices and experience working with tools like Jenkins, GitHub Actions, GitLab CI, or similar.

- Experience in Kubernetes, OpenShift or other cloud-native technologies

- Ability to quickly learn and use new tools and technologies

- Good Problem solving and troubleshooting skills with Root Cause Analysis experience

- Ability to work independently in a fast-paced, ever-changing environment

- Excellent written and verbal communication skills