Software Engr II

Your role will also include overseeing, supervising, and reviewing tasks performed by team members to ensure effective execution of work; managing end-to-end processes and projects for both internal and external clients with responsibility for timely and accurate delivery; issuing clear instructions and guidance to team members on assigned tasks; and mentoring and guiding junior colleagues to support their skill development, professional growth, and overall success.

• Handle internal and external customer related issues and concerns

• Point of escalation for Level I, 2 & 3 Specialists

• Record all customer interactions into a NEX Database

• Conduct Technical Support data analytics applicable to Customer Interactions and Product Data

• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment

• Develop FAQs, Technical Tips on Hardware and Software applications

• Assist in the development of internal documentation

• Read and comprehend technical documents, quick start guides, and configuration documentation

• Liaising with Product management and senior engineering specialists for problem resolution

• Work with Senior Support Engineers on new product testing and documentation

• Attend and facilitate frequent Technical Related Tier Sessions, work groups & Product Trainings

• Manage and maintain the Training and Knowledge Retention Plan for Technical Support