Software Engineer - Production Support - India

Require 3-7 years relevant experience on application support (L2 Support).

• Primary Responsibilities:

o Support for People, SGDIR and IGG applications

• Ensure smooth operations.

• Incident and problem management aligned with ITIL processes

• Monitoring and troubleshooting of the tickets using excel and sql queries

• Informatica and Dev Ops knowledge required for the debugging and fixing minor issues.

Skill Set Required:

• Strong understanding of ITIL processes

• Proficiency in Informatica

• Experience with Dev Ops

• SQL expertise

• Hands-on with Excel and Macros.