DESCRIPTION Prime is one of the largest and most loved subscription programs in the world that offers one-of-a-kind basket of benefits such as free and fast shipping, movie streaming and millions of songs for Prime members. We are customer-obsessed and we continue to innovate for our customers and make Prime better for our customers every day. About the Charter and the Role Insight is an end-to-end managed real time data processing platform designed to unify and aggregate opaque, distributed data sources across Amazon Prime benefits, making real-time data easily accessible through low-latency APIs. The platform ingests near real-time event streams, processes and enriches raw data, and provides pre-computed datasets with aggregations to enable business and technology teams to make data-driven decisions without the overhead of native computation or complex multi-source queries. Insight powers critical Prime use cases including value communication on customer-facing experiences, member retention programs and subscription management. By prioritizing data integrity, freshness, security, and ease-of-use, Insight reduces project overhead costs and enables clients to access curated real-time signals for targeted customer journeys—such as messaging customers based on their latest Prime Video usage or purchase history. The platform currently serves ~25 active clients across US, EU, and FE regions and delivering 5 million notifications daily. As a Software Development Manager, you will independently lead a team of software engineers to deliver technology solutions that power the Insight platform. This role requires a leader to build technology solutions for business problems or strategies that may not yet be fully defined Key Responsibilities • Independently manage a team of Software Development Engineers (SDEs), hiring the right mix of skills to accomplish team goals. • Hire, develop, and promote SDEs up to Level 6, delegating appropriately based on individual strengths and development objectives • Create development plans that include collaborative goal-setting, coaching, and strategic project assignments • Demonstrate breadth and depth of knowledge in software development, quality, and technical program management • Understand system design fundamentals including data modelling, data store choices, and non-functional requirements (security, scaling, performance, monitoring, auditing) • Recognize and adopt best practices in engineering, solving problems at their root while understanding broader context • Proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with mitigation plans before they become roadblocks • Communicate ideas effectively, both verbally and in writing, to all types of audiences • Write narratives, PR/FAQs, and other strategic documentation • Work successfully with customers, leaders, and other engineering teams • Drive simplification and optimization of project delivery • Prioritize operational excellence, determining appropriate metrics to track and measure customer impact Required Qualifications Experience • 5+ years of people management experience in software development • At least 5 years of software development experience • Proven track record leading software engineering teams through full development lifecycle • Experience managing teams building or solving complex software problems at the architectural level • Demonstrated ability to execute both strategically and tactically Technical Skills • Solid understanding of design approaches and industry technologies • Understanding of overall system architecture and ability to facilitate technical discussions • Ability to make trade-offs balancing resourcing, business goals, user experience, dependency impacts, efficiency, and availability • Experience with software development methodologies and modern programming languages • Knowledge of distributed systems, storage systems, and relational databases[53][55] Preferred Qualifications • Experience with building products and services for data analytics and insights platforms • Knowledge of data pipeline technologies and ETL frameworks • Previous experience managing Software-as-a-Service technology products • Understanding of business intelligence and analytics domains • Excellent communication skills with ability to influence others internally and externally • Ability to deliver initiatives from conception through completion • Strong attention to detail and proactive self-starter mentality ### Basic qualifications - 7+ years of engineering experience - 3+ years of engineering team management experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams ### Preferred qualifications - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.