Software Development Engineer, PXT Case Management System

Do you want to help shape how Amazonians worldwide receive HR support? Are you energized by building intelligent, AI-powered solutions that improve employee experiences every day? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to join the Case Management systems team within Amazon's People eXperience & Technology (PXT) organization.

In this role you will:

1. Design and develop platform features end-to-end, ensuring solutions are scalable, secure, and aligned with AWS best practices
2. Contribute to engineering excellence by raising the bar on code quality, testing, and operational standards
3. Build AI-powered capabilities using AWS services to automate routine support steps and surface intelligent recommendations to HR professionals
4. Implement reliable integrations across HR systems with data security and compliance built in
5. Partner with product and business stakeholders to translate ambiguous requirements into shipping software
6. Own service operational health — proactively investigate alarms, drive root cause analyses, and continuously improve system reliability
7. Mentor junior engineers through code reviews, design discussions, and onboarding support

Our mission is to transform how HR support works at Amazon by:

a. Delivering swift, accurate, and personalized support through an AI-enhanced unified platform b. Building intelligent systems that anticipate employee needs and proactively surface solutions c. Creating seamless experiences that connect service teams across Amazon's HR support ecosystem d. Developing scalable solutions that optimize workforce management and operational efficiency

Key job responsibilities

1. Design and develop platform features end-to-end, ensuring solutions are scalable, secure, and aligned with AWS best practices
2. Contribute to engineering excellence by raising the bar on code quality, testing, and operational standards
3. Build AI-powered capabilities using AWS services to automate routine support steps and surface intelligent recommendations to HR professionals

Implement reliable integrations across HR systems with data security and compliance built in

1. Partner with product and business stakeholders to translate ambiguous requirements into shipping software