Job SummaryData - The SME-Performing Servicing role involves l expertise in US Mortgage servicing processes. The candidate Experience of working in Cash Operations for US mortgage domain is desirable in a night shift work-from-office model.Skillset ResponsibilitiesData - The SME-Performing Servicing role involves l expertise in US Mortgage servicing processes. The candidate Experience of working in Cash Operations for US mortgage domain is desirable in a night shift work-from-office model.SkillsetFour plus years of experience being part of below functionsExperience of working in Cash Operation for mortgage domain is desirableStrong oral and written communication skill with mortgage domain experienceSubject Mater Expert is expected to meet or exceed the set or agreed target in a given timeframe both during the training period and in the period following training.The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.QualityProcess associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified.The quality targets will be revised based on the tenure and any such changes will be made known to the associate.FeedbackProcess associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self improvement and process development. QualificationsGraduate or Diploma 3 year in any discipline. Bachelors degree in accounting or finance or related field would be preferableGood analytical and reasoning skills Ability to understand complex situations completely by asking relevant fact finding questions to determine the exact process steps required to respond and provider resolution to customer queries to synthesize the available information in the right context to arrive at the accurate and complete resolutionGood keyboard skills Formal Training in Typing would be an added advantage. Typing speed of 30 wpm.Good customer service attitude.Stress tolerance Ability to work accurately under pressure.Good Team PlayerWillingness to work in night shifts Certifications Required • Microsoft Office Specialist: Excel Expert Certification About Cognizant: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.