SmartComm Developer
Infosys
About the job
Join a collaborative team where you’ll build and enhance customer communication solutions that make every interaction clearer, faster, and more personalized. In this role, you’ll work on end-to-end document composition and delivery journeys—transforming business requirements into high-quality, compliant, and scalable outputs across print and digital channels. You’ll partner closely with business analysts, QA, and stakeholders to deliver reliable templates, data integrations, and automated workflows that improve customer experience and operational efficiency. If you enjoy solving complex formatting and data challenges, optimizing document performance, and bringing modern intelligence into communication processes, this is a great opportunity to grow your expertise while contributing to meaningful, customer-facing outcomes.
Key Responsibilities
SmartComm Development & Delivery
- Design, develop, and maintain SmartComm templates, components, and document packages for multi-channel output (print, PDF, email, digital).
- Translate functional requirements into scalable composition solutions, ensuring accuracy, branding consistency, and compliance.
- Configure document logic, dynamic content rules, reusable assets, and conditional rendering to support personalization at scale.
- Integrate SmartComm solutions with upstream/downstream systems and data sources to enable automated document generation.
- Troubleshoot production issues, perform root-cause analysis, and implement preventive fixes to improve stability and turnaround time.
Quality, Performance & Collaboration
- Conduct unit testing and support SIT/UAT by collaborating with QA and business teams; ensure defect closure and release readiness.
- Optimize template performance and maintainability through modular design, version control practices, and documentation.
- Participate in agile ceremonies, provide accurate estimates, and contribute to continuous improvement of delivery processes.
AI-enabled Enhancements
- Support AI-driven initiatives such as content suggestions, classification, or automation of document-related workflows where applicable.
- Collaborate with stakeholders to identify opportunities to improve communication effectiveness using AI-assisted insights.
About us
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